TakeCharge Privacy Policy

Introduction

TakeCharge (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way. By engaging with TakeCharge, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect and process the following personal data about you:

• Contact Information: Name, email address, postal address, phone number.

• Billing Information: Credit/debit card details, bank account details.

• Installation Details: Property details, installation preferences, usage data.

• Customer Service Interactions: Records of your communications with us, including emails and phone calls.

Non-Personal Information

We may also collect non-personal information that does not directly identify you:

• Technical Data: IP address, browser type, operating system.

• Usage Data: Information about how you use our website and services.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our EV charging and Solar PV installation services.

• Customer Support: To respond to your inquiries, troubleshoot problems, and offer technical support.

• Billing and Payments: To process transactions and send related information, including purchase confirmations and invoices.

• Marketing: To send you promotional materials and updates about our services, with your consent.

• Compliance and Legal Obligations: To comply with applicable laws, regulations, and industry standards.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: With third-party vendors and service providers who perform services on our behalf.

• Legal Requirements: When required by law or in response to valid requests by public authorities.

• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: You have the right to request copies of your personal data.

• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.

• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

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